We have created this page for people who need to speak with the Transport Accident Commission Victoria to make a TAC claim. The state insurer is responsible for providing CTP insurance to motorists in Victoria.
Opening Hours:
Monday: 8:30am – 5:30pm
Tuesday: 8:30am – 5:30pm
Wednesday: 8:30am – 5:30pm
Thursday: 8:30am – 5:30pm
Friday: 8:30am – 5:30pm
Saturday: CLOSED
Sunday: CLOSED
Public Holidays: CLOSED
Post
If you need to make a TAC claim by post, you can do so using the following address:
TAC
GPO Box 2751
Online Enquiries
For online enquiries visit: https://www.tac.vic.gov.au/about-the-tac/contact-us
TAC Online Services
If you need to make a complaint, you can do so here: https://www.tac.vic.gov.au/about-the-tac/contact-us/complaints-and-compliments/complaints-form
Having trouble finding a replacement vehicle?
Call Millner and Knight on 1800 106 107 and speak to our dedicated team. Our local team can help you organise a no charge hire car whilst your vehicle is being repaired. If the accident was not your fault it is your right to have a temporary vehicle paid by the liable party’s insurance company. We can help you connect to specialists in motor vehicle accidents as well as get you back on the road.
In a dispute with them?
Contact details get you to the insurer; they do not resolve a rejected or stalled claim. If your claim has been denied, delayed or underpaid, the next step depends on the claim type: road accident claims have internal review and regulator pathways in every state, workers compensation decisions carry short review deadlines measured in weeks, and insurance disputes generally can go to the Australian Financial Complaints Authority free of charge. Before any of that, a free call to us on 1800 106 107 will tell you whether the decision is worth fighting and how — disputes are where our panel lawyers earn their keep, on no win no fee.