If you are insured with RACV they expect you to contact them as soon as possible regarding any type of claim.

Here are some useful contact details:


Within Australia: 13 19 03

International Calls: +61 03 8832 7980

Opening Hours:

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Sunday: Open 24 hours

Closed on National Public Holidays

Online Enquiries

Make a Claim Online


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About RACV

RACV service the whole of Victoria with a range of different insurance covers:

  • Comprehensive
  • Complete Care
  • Third Party Fire & Theft
  • Third Party Property Damage
  • Veteran, Vintage & Classic

Depending on what your policy covers you for will depend on what level of cover your insurance has. If you intend to make a claim for injuries you should notify the transport accident commission the states CTP insurer.

What to Do After An MVA

If you’ve been involved in a motor vehicle accident, if possible, you would need to move your car to a safe location.

Check yourself and any passengers for any injuries, if medical assistance is needed you should call 000

You may also need to contact the police if:

  • Anyone is trapped, injured or killed
  • Anyone involved failed to exchange details
  • Any of the drivers appear to be under the influence of drugs or alcohol
  • They are needed to direct traffic or hazards
  • A bus or truck needs towing
  • There are hazards present- leaking fluids, broken power poles, etc…
  • Issues requiring police assistance- violence, criminal behaviour, etc

Accident Replacement Vehicle

If your car is getting repaired and you need a courtesy vehicle our team at Millner and Knight can help. Call us on 1800 106 107 today to get a no charge hire car, as long as the accident was not your fault. We will be able to assist you in connecting with the right lawyers and arrange a courtesy vehicle. Motor vehicle accidents simplified!

Related Pages

1. Make a road accident injury claim in WA?

We have a panel of specialist lawyers who have spent decades dealing with the States insurance commission

2. Claim for injuries suffered in a no fault MVA in QLD

Rest assured if you have been involved in a road accident in QLD our expert CTP lawyers can help

3. Lawyers for motor vehicle accidents in Victoria

Our lawyers can guide you through the claims process to ensure a maximum payout from the TAC

4. What is the no win no dramas guarantee?

Find out today if you can take advantage of our no win no pay claims service.