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We know that nobody expects to be injured by a consumer product, especially if it was made by a trusted brand or bought from a retailer with a good reputation. In fact, it can be hard to believe that defective products make it onto the shelves.

Unfortunately, retailers or online shops may be unaware they are selling defective goods and can cause painful or life-threatening injuries. If you or a loved one has suffered an injury due to using a faulty product, we know how shocking it can be and how unfair it can seem.

The least you deserve after being unfairly injured is an apology, and compensation to cover the costs of your treatment and recovery.

Although what’s done is done, we can help you make a compensation claim for your injuries, as well as for any damages to your possessions, your home and the wider impacts on your life and family.

You can get in touch with a public liability lawyer to talk about your experience on 1800 106 107.

Our service is free and we’ll listen to everything you say so we can determine if you have a claim. All calls are confidential and obligation-free.

Defective products and the law in Victoria

By law, any product or equipment you buy should be safe for you to use if you’re operating it properly. This means it should “do what it says on the tin.”

The Australian Consumer and Competition Commission protect consumers under law. As soon as a product is deemed faulty, it must be recalled immediately in the interest of public safety.

If you’ve been injured by a defective item, we recommend you keep the product or retain some kind of photo evidence, as well as the receipt if you still have it. If you can do all this, contact us on

1800 106 107

find out whether you can make a no win, no loss compensation claim today.

How claiming compensation can help

Almost all injuries from defective products are painful and can hamper your life. Injuries caused by faulty products can alter your life for the worse.

Injuries may have meant no work for reduced or no pay and this may leave you unable to pay the bills or support your family.

On top of other expenses such as specialist (non-Medicare) medical treatment and rehabilitation, this is essential for your recovery.

If you feel that there’s nowhere to turn, we can help. When putting together your product liability case, your lawyer will take any impacts or expenses caused by your injury into account.

As well as the financial impacts, your compensation could cover:

• Loss of social activities, including leisure or social time
• The impact on your friends and family
• Any transport, accommodation, and medical costs
• Physical pain and suffering you’ve experienced

If your friend, family member, or child was injured due to a faulty product, we understand it’s an upsetting, stressful time.

Types of defective product claims we handle in Melbourne

Many different products can be dangerous if they’re defective or improperly manufactured.

Here are some of the more common defective goods claims. Don’t worry if your experience isn’t listed here, then please don’t worry; we can still assist.

• Malfunctioning hair styling equipment, causing burns or scalds
• Contaminated cosmetic products causing skin damage
• Unsafe electrical equipment, leading to electric shocks or fire
• Badly designed buggy/pusher hinges, leading to hand injuries and broken fingers
• Unsafe medical equipment, such as faulty replacement hips or medication
• Contaminated food, causing food poisoning

In some cases, injuries are caused due to negligence. A beautician or hairdresser may have used a product that damaged your scalp. If this applies to you, we may be able to help you make a claim.

If you feel ready to start your product liability claim then the first step is to get in touch with us on

1800 106 107

, or fill in an online form.

Our attentive, legally trained advisors will evaluate your claim. They all have years of experience helping injured people, suffering because of someone else’s negligence.

We realize it can be difficult to talk about a painful or traumatic injury. We don’t ask leading questions – you can talk as much as you’re comfortable with.

Our main aim is to give you the help you need. We’ll be able to answer all your questions and will keep things as simple as possible by cutting out as much legalese as we can.

If we think you have a claim, we can put you in touch with one of our no win no fee lawyers.

Your lawyer will consult with you free, making sure they understand the full impact of your injury. This means the best chance of success. You may also be eligible for a ‘no win, no fee’ claim – your lawyer will talk you through what’s involved.