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Shopping accidents often happen very suddenly and can cause painful, long-lasting injuries such as broken bones, lacerations, abrasions, and other injuries such as whiplash. It can be shocking to suffer an injury in a shop, shopping centre or supermarket. All business owners must follow strict local, state, and federal ordinances and they have a legal requirement to make sure you’re kept as safe as possible. If the owner or manager of a shop was derelict in his/her duty to keep their retail area up to standard, your injury was caused by negligence.

An injury of any kind impacts your daily life as well as your finances. Millner and Knight are here to guide you through the first steps of making a compensation claim so that you can make a go of your recovery. To start, get in touch with our Vic liability advisors on 1800 106 107 for a free, friendly chat and ascertain you have grounds for a claim. There are no obligations when you speak to us, and we’ll never push you into starting a no win no lose claim.

Causes of shopping accidents

Although shops and shopping centres may seem like safe places, serious injuries can occur if managers have not followed health and safety regulations. For example, if shelves are stacked improperly, injuries may result from falling objects. This can also apply to signs hanging from the ceiling – if they haven’t been secured there’s a risk they could fall and cause injuries. Shelves and other fittings with sharp edges can cut customers, as can uncleared spills from broken bottles.

Slips, trips and falls in shopping centres

Slips, trips and falls happen often in shopping centres, caused when floors are wet and slippery and not marked by warning signs or cones.

Floors can become wet because due to tracked-in rain or spills. In both cases, managers and shop owners must dry the floor as soon as possible, and should place warning signs in the meantime.

Boxes, packaging and other items are left on the floor in aisles by staff can cause trips. People can fall on poorly maintained flooring or stairs.

How your compensation could help you through

We know that no amount of compensation can take away your suffering, but we’ve witnessed how much difference compensation can make.

If you’ve been injured in a shopping accident, you may have had to take time off work with reduced or no pay. This can have a serious financial impact on both you and your family.

You shouldn’t have to deal with the stress of financial pressure on top of medical care, physiotherapy, rehabilitation, and other costs.

Your specialist lawyer takes all aspects of your shopping accident into consideration when making your personal injury claim, so that you’re fully covered for financial as well as pain and suffering.

Your compensation could help cover:

  • Lost earnings
  • Medical treatment
  • Care, transport and accommodation costs
  • The impacts on your social life, hobbies, and sports
  • The impact on your family and those close to you

How to begin a shopping accident claim

We understand you may feel apprehensive about getting in touch with us. Talking about a traumatic injury can cause discomfort, and you may also feel that you’re obliged to claim if you speak with us.

We are in the business of taking worries away, not adding to them. We’ll never push you into making a claim. Our help is obligation-free, and we’ll do everything we can to put you at ease. This is our promise to you.

If you’re interested in making a claim or would just like to know more, contact one of our trained advisors on

1800 106 107

. They’ll be able to let you know whether they think you have a claim, as well as answer all your questions.

We can put you in touch with a specialist lawyer to handle your shopping accident claim. They’ll negotiate on your behalf, and will keep you up to date throughout the whole process.

What is a ‘no win no fee’ claim?

All our lawyers can help you make your shopping accident claim on a ‘no win-no fee’ basis. This means that if your claim isn’t successful, you don’t pay a thing.

Our no win no fee promise means you don’t have to worry about having a bill you can’t afford if your case isn’t successful. All fees and charges are explained up front before we proceed.