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If you are insured with Coles Insurance and have recently been involved in an RTA Coles insurance will be able to assist in your enquiries.

Here are some useful contact details:

Postal Address

PO Box 16042

Collins St West VIC 8007


Within Australia: 1300 265 374

International Calls: +61 02 8661 9205

Opening Hours:

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Sunday: Open 24 hours

Closed on National Public Holidays

Online Enquiries

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Online Claim Form


After an Accident

You never know when or where a vehicle mishap can occur, and you would never be able to predict when you will encounter one. After a vehicle collision, it can get so busy that you’ll probably have a hard time thinking straight. It’s always good to be prepared to reduce the stress affiliated with accidents.

First Steps

Safety should be your priority when a vehicle mishap happens, so before you do anything else, make sure that all parties involved are safe. If someone is hurt, call emergency services immediately. If anybody seems unresponsive, confused or unsure, call emergency services anyway. A lot of injuries can be internal, so it’s always better to make sure. If possible, try to move everyone involved to safety.

Remember to turn on your hazard lights or do whatever you can do to increase your visibility to other drivers. The last thing you want is to do is cause another accident. If there is no kerb or footpath, do your best to stay away from the flow of traffic.

Emergency Services

Police do not need to attend every motor vehicle collision if they consider the damage minor. Traffic accidents don’t require police attendance unless:

  • Anyone is trapped, injured or killed
  • Anyone involved failed to exchange details
  • Any of the drivers appear to be under the influence of drugs or alcohol


  • Police are needed to direct traffic or hazards
  • A bus or truck needs towing
  • There are hazards present- leaking fluids, broken power poles, etc…
  • Issues requiring police assistance- violence, criminal behaviour, etc…

If these factors are evident on the scene then you should call 000 and request emergency services.

Collecting Information

While you’re waiting for the police to reach the scene, it’s imperative that you get the other driver’s personal information, such as:

  • Name
  • Address
  • Phone number
  • Make and model of their car
  • Licence plate number
  • Insurance Details

If possible, try and get this additional information just in case:

  • Email address
  • The relationship of the driver to the owner of the car (if they aren’t the owner)
  • As many photos as possible

Make sure you lodge a police report within 24 hours and if necessary, contact your relevant third party insurance provider.


Even if you feel fine after the incident, you should take the risk of injury seriously. There are a number of injuries usually related to vehicle mishaps that don’t show symptoms instantly. Your adrenaline can mask that you’re hurt, so keep an eye out for any symptoms.

When you’ve been injured in a car mishap you can try to claim for an injury entitlement. If the injuries were caused by the accident, then all you need to do is prove that the other party was responsible for your injuries.

Related Pages

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2. Claim for injuries suffered in a no fault MVA in QLD

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3. Lawyers for motor vehicle accidents in Victoria

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4. What is the no win no dramas guarantee?

Find out today if you can take advantage of our no win no pay claims service.