If you are insured with Coles Insurance and have recently been involved in an RTA Coles insurance will be able to assist in your enquiries.
Here are some useful contact details:
Postal Address
PO Box 16042
Collins St West VIC 8007
Telephone
Within Australia: 1300 265 374
International Calls: +61 02 8661 9205
Opening Hours:
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Closed on National Public Holidays
Online Enquiries
Sending online message
https://financialservices.coles.com.au/contact-us
Online Claim Form
https://general-insurance.coles.com.au/mycolesinsurance/login
After an Accident
You never know when or where a vehicle mishap can occur, and you would never be able to predict when you will encounter one. After a vehicle collision, it can get so busy that you’ll probably have a hard time thinking straight. It’s always good to be prepared to reduce the stress affiliated with accidents.
First Steps
Safety should be your priority when a vehicle mishap happens, so before you do anything else, make sure that all parties involved are safe. If someone is hurt, call emergency services immediately. If anybody seems unresponsive, confused or unsure, call emergency services anyway. A lot of injuries can be internal, so it’s always better to make sure. If possible, try to move everyone involved to safety.
Remember to turn on your hazard lights or do whatever you can do to increase your visibility to other drivers. The last thing you want is to do is cause another accident. If there is no kerb or footpath, do your best to stay away from the flow of traffic.
Emergency Services
Police do not need to attend every motor vehicle collision if they consider the damage minor. Traffic accidents don’t require police attendance unless:
- Anyone is trapped, injured or killed
- Anyone involved failed to exchange details
- Any of the drivers appear to be under the influence of drugs or alcohol
AND
- Police are needed to direct traffic or hazards
- A bus or truck needs towing
- There are hazards present- leaking fluids, broken power poles, etc…
- Issues requiring police assistance- violence, criminal behaviour, etc…
If these factors are evident on the scene then you should call 000 and request emergency services.
Collecting Information
While you’re waiting for the police to reach the scene, it’s imperative that you get the other driver’s personal information, such as:
- Name
- Address
- Phone number
- Make and model of their car
- Licence plate number
- Insurance Details
If possible, try and get this additional information just in case:
- Email address
- The relationship of the driver to the owner of the car (if they aren’t the owner)
- As many photos as possible
Make sure you lodge a police report within 24 hours and if necessary, contact your relevant third party insurance provider.
Aftermath
Even if you feel fine after the incident, you should take the risk of injury seriously. There are a number of injuries usually related to vehicle mishaps that don’t show symptoms instantly. Your adrenaline can mask that you’re hurt, so keep an eye out for any symptoms.
When you’ve been injured in a car mishap you can try to claim for an injury entitlement. If the injuries were caused by the accident, then all you need to do is prove that the other party was responsible for your injuries.
