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If you need to speak with WorkSafe ACT regarding your workplace claim, here are some useful contact details:


WorkSafe ACT phone number:

Calls within Australia: (02) 6207 3000

Opening Hours:

Monday: 9:00am – 5:00pm

Tuesday: 9:00am – 5:00pm

Wednesday: 9:00am – 5:00pm

Thursday: 9:00am – 5:00pm

Friday: 9:00am – 5:00pm

Saturday: CLOSED

Sunday: CLOSED

Closed Public Holidays

WorkSafe ACT Postal Address

If you need to contact WorkSafe ACT by post, you can do so using the following address:

PO Box 158,

Canberra City

ACT 2601

Online Enquiries

For online enquiries visit: https://www.accesscanberra.act.gov.au/app/forms/worksafe_report

Online Services

If you need to notify of an incident, you can do so here: https://form.act.gov.au/smartforms/landing.htm?formCode=1282

What is worker’s compensation?

If you get injured at work, your employer is required by law to pay for worker’s compensation payments to you. Each state and territory have their own regulations regarding its worker’s compensation scheme. You could get hurt by:

  • One incident. e.g. hurting your back in a fall or getting burned by a chemical spillage
  • Re-occurring Incidents. e.g. Wrist injuries from repetitive movements

Medical care must be paid for by your employer if you get hurt on the job-whether or not you miss time from work. You may be eligible to receive benefits even if you are a temporary or part-time worker.

After 12 months

After 12 months, if you have a permanent physical impairment that is greater than 10%, or a permanent primary psychological impairment that is greater than 15%, then you can possibly qualify for a lump sum reimbursement.

To be considered to have permanent impairment there are a number of different factors to consider. For example, incidents that lead to serious spinal cord injury, an amputation or permanently reduced mobility could be the defining factor in qualifying you for a lump sum entitlement.

Not found what you’re looking for?

You can also use our website to get more useful information based on your individual circumstances.

Related Pages

1. How our lawyers in Canberra and ACT can help

Our team in ACT have a reputation for overachieving in personal injury cases.

2. Making a claim with no financial risk

Our no win no dramas guarantee that you won't be left out of pocket when you instruct us to manage your claim.

3. I was injured on my way to work

You may be eligible to claim against your compulsory third party insurance provider for injuries suffered during your commute.

4. How much compensation am I entitled to?

Compensation amounts vary from case to case, but you can get a quick estimate using our online calculator.