If you need to speak with WorkSafe ACT regarding your workplace claim, here are some useful contact details:
Telephone
WorkSafe ACT phone number:
Calls within Australia: (02) 6207 3000
Opening Hours:
Monday: 9:00am – 5:00pm
Tuesday: 9:00am – 5:00pm
Wednesday: 9:00am – 5:00pm
Thursday: 9:00am – 5:00pm
Friday: 9:00am – 5:00pm
Saturday: CLOSED
Sunday: CLOSED
Closed Public Holidays
WorkSafe ACT Postal Address
If you need to contact WorkSafe ACT by post, you can do so using the following address:
PO Box 158,
Canberra City
ACT 2601
Online Enquiries
For online enquiries visit: https://www.accesscanberra.act.gov.au/app/forms/worksafe_report
Online Services
If you need to notify of an incident, you can do so here: https://form.act.gov.au/smartforms/landing.htm?formCode=1282
What is worker’s compensation?
If you get injured at work, your employer is required by law to pay for worker’s compensation payments to you. Each state and territory have their own regulations regarding its worker’s compensation scheme. You could get hurt by:
- One incident. e.g. hurting your back in a fall or getting burned by a chemical spillage
- Re-occurring Incidents. e.g. Wrist injuries from repetitive movements
Medical care must be paid for by your employer if you get hurt on the job-whether or not you miss time from work. You may be eligible to receive benefits even if you are a temporary or part-time worker.
After 12 months
After 12 months, if you have a permanent physical impairment that is greater than 10%, or a permanent primary psychological impairment that is greater than 15%, then you can possibly qualify for a lump sum reimbursement.
To be considered to have permanent impairment there are a number of different factors to consider. For example, incidents that lead to serious spinal cord injury, an amputation or permanently reduced mobility could be the defining factor in qualifying you for a lump sum entitlement.
Not found what you’re looking for?
You can also use our website to get more useful information based on your individual circumstances. Contact details get you to the insurer; they do not resolve a rejected or stalled claim. If your claim has been denied, delayed or underpaid, the next step depends on the claim type: road accident claims have internal review and regulator pathways in every state, workers compensation decisions carry short review deadlines measured in weeks, and insurance disputes generally can go to the Australian Financial Complaints Authority free of charge. Before any of that, a free call to us on 1800 106 107 will tell you whether the decision is worth fighting and how — disputes are where our panel lawyers earn their keep, on no win no fee.In a dispute with them?