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Accidents in shopping centres happen when you least expect them too. If you’ve been injured through no fault of your own Millner and Knight can help you make a no win no risk shopping accident claim.

The law surrounding shopping accident claims varies from state to state. If you’ve had an accident while shopping in any of the states below please follow the relevant link to view the most accurate content.

Or if you would prefer to talk to someone right away about your experience, call our national toll free phone number on 1800 106 107.

Shopping accident claims

A shopping accident may occur within seconds but causes life-long injuries. You may have suffered broken bones, lacerations, abrasions, and other injuries. Business owners must implement safety precautions for clientele as a duty of care. If they fail in this duty of care and it manifests in an accident such as a slip, trip or fall over some discarded packaging, for example, you should be able to make a shopping accident claim.

If you are suffering due to another’s negligence, you need not be. It is not uncommon to assume your shopping centre injury negatively influences your life and finances on an ongoing basis. Our seasoned experts deal with these types of claims and help you achieve a just and fair restitution.

Call Millner and Knight today on 1800 106 107 for free impartial advice, and find out whether you are eligible to make claim.

Causes of shopping accidents

Shopping malls and shopping centres are safe places, in most cases. However, grave injuries occur if business owners are derelict in their duty to follow health and safety regulations and implement proper safeguards for the public.

In some cases, employees have used improper storage procedures, injuring a passer-by with falling objects. Our experts are well versed in making compensation claims such as these. It’s a reason why you can trust Millner and Knight.

Shopping centre falls

We deal with slips, trips and falls with regular frequency. Such accidents often occur over unmarked wet floors; warning signs are required to warn unsuspecting shoppers to prevent slips and injuries.

Spillages and bad weather (tracked in from outside) cause wet floors in a majority of cases. If it occurs, shop owners and managers should identify this and dry the floor immediately, placing visible warning signs as a safeguard.

Staff members may also create hazards by leaving packaging and boxes in the aisles. This is not only lazy but also negligent. If you have suffered an injury like this and want to learn more about claiming compensation, click here or call our toll-free hotline: 1800 106 107.

How a compensation claim may help

Suffering a shopping accident may render you with life-changing injuries. We understand no amount of compensation can alter what’s been done. Your accident may have also left you with financial difficulties. Compensation is a form of restitution for those hardships.

If a shopping accident injured you resulting in time off work to recover, you might have received reduced or no pay (unpaid sick leave.) This has serious financial impacts for you and your family in the long term.

You need not suffer the stress of financial pressure due to the negligence of others. Your specialist legal representative will take all aspects of your shopping accident into consideration preparing your public liability claim to cover financial losses.

Your compensation will help cover:

  • Medical treatment
  • Lost earnings – both immediate and future earnings
  • The impact on your social life, hobbies or sports
  • Care, transport and accommodation costs
  • The impact on your family and those close to you

How much compensation can I get?

There is no one size fits all solution we can use when it comes to calculating your compensation.

The amount of compensation owed to plaintiffs depends on the severity of their injuries and the State in which they suffered them.

Some of the main things a solicitor will consider when negotiating your compensation will include.

  • Any time off work and lost earnings
  • Any future lost earnings
  • Any changes in your ability to work
  • Care or support, even if given to you for free by family or friends
  • Any adaptations you might need to your home or motor vehicle
  • Travel and accommodation expenses

At this stage it is impossible to give you an accurate estimation of what you could receive however, you can make your own assessment online using our compensation calculator.

What to do next

If you’ve suffered an injury in a supermarket, shopping mall, or shopping centre, Millner and Knight can help you make a claim for compensation.

We’ve simplified the claims process as we process a high volume of shopping-related injury claims on a daily basis. Our specialist lawyers are ready to assist you with free and impartial legal support. We understand that you may not feel ready to speak about a traumatic injury, and you may also think that you’re obligated to claim if you speak with us. Rest assured: our no-obligation policy means we’ll never pressure you into making a claim. Our help is free, and we’ll do everything we can to ease you into the process.

If you’re considering making a claim or just need more information, you can get in touch with our specialists on 1800 106 107. They’ll let you know whether they think you have a claim and answer all your questions.


Start online.

If you decide to go ahead, we can put you in touch with a specialist personal injury lawyer that will manage your shopping accident claim. They’ll act on your behalf and keep you up to date throughout the whole claims process.